How Can We Help Today?
Owned and operated by OpenAirVeranda, our team is ready to help with orders, product questions, or planning your perfect outdoor space.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, and transit typically takes 5 to 8 business days. Larger items like pergolas and patio furniture sets may include specific delivery details at checkout.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery in real time. If your tracking information has not updated within a few days, our team is happy to look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not work for your outdoor space, please review our Return Policy page for full details on how to start a return. Our support team can walk you through the process if needed.
Can I exchange an item for a different style or color?
We are happy to help coordinate exchanges within our 30-Day Returns window. Simply reach out to our team with your order number and the item you would like instead, and we will guide you through the next steps.
How do I choose the right fire pit or furniture set for my patio?
Consider the size of your outdoor space, your preferred fuel type for fire pits (propane vs. wood-burning), and how many guests you typically entertain. Our team can help you match materials and dimensions to your patio, deck, or backyard layout.
What materials are used in your outdoor furniture and pergolas?
Our collections feature weather-resistant materials such as powder-coated steel, rust-resistant aluminum, all-weather wicker, and UV-protected fabrics designed to hold up across seasons. Product pages include full material details for every item.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Timely Responses
Our support team replies within 24 hours so your outdoor project stays on track.
Secure Shopping
Your personal information and payment details are protected with encrypted, secure checkout.
Quality Craftsmanship
Every fire pit, furniture set, and pergola is built with durable, weather-resistant materials.
30-Day Returns
Not the right fit for your space? Our return policy makes it easy to find what works.
